Episode 99: Hugs for Customers

Episode 99 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 99: Hugs for Customers" was published on November 14, 2025 and runs 48 minutes.

November 14, 2025 ·48m · MSP Chat

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Summary

Erick and Rich talk about the refreshing candor with which ConnectWise acknowledged past mistakes at its IT Nation Connect event and whether or not MSPs will buy into its plans to do better going forward, as well as tips for getting attention and coverage from reporters like Rich. Then they’re joined by Slide co-founders Austin McChord and Michael Fass for an inside look at that company’s next-generation data protection solution for MSPs and, yes, its pending lawsuit with Kaseya. And finally, one last thing: A Düsseldorf museum tour that for just €7 extra comes with an authentically grumpy German guide. Discussed in this episode:MSP Chat Episode 35: Achieving Media MasteryFrom The Business of Tech: Datto Sues Slide: An Exclusive Investigative Report‘I try to make them feel as ignorant as possible’: German museum’s ‘grumpy guide’ is surprise hit Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

Episode Description

Erick and Rich talk about the refreshing candor with which ConnectWise acknowledged past mistakes at its IT Nation Connect event and whether or not MSPs will buy into its plans to do better going forward, as well as tips for getting attention and coverage from reporters like Rich. Then they’re joined by Slide co-founders Austin McChord and Michael Fass for an inside look at that company’s next-generation data protection solution for MSPs and, yes, its pending lawsuit with Kaseya. And finally, one last thing: A Düsseldorf museum tour that for just €7 extra comes with an authentically grumpy German guide.

Discussed in this episode:

MSP Chat Episode 35: Achieving Media Mastery
From The Business of Tech: Datto Sues Slide: An Exclusive Investigative Report
‘I try to make them feel as ignorant as possible’: German museum’s ‘grumpy guide’ is surprise hit

Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

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