Episode Sixteen - The One with Adam Joseph

About the Episode We really enjoyed talking with Adam Joseph this week about his long career in Customer Success, before it was even called that! He shared an employee's perspective on the human-first culture at Gainsight (see Episode 13 for the CEO's perspective...) and the learnings he's transformed into his own nurturing and relationship-based leadership style. There's also a special cameo appearance from his six year-young puppy :-) and a moment of mutual appreciation and love between Kellie and Adam (extending the love to the rest of the Gainsight crew too!) Take a listen and let us know your thoughts on the topics discussed and insights shared. About Adam Adam Joseph is the Regional Vice President of Customer Success, EMEA at Gainsight. In this role, Adam oversees the delivery of exceptional customer experience and creates long-term value for all of Gainsight’s European customers. Adam brings a wealth of leadership and customer success experience, having previously held the role of Director of Client Services at ChannelAdvisor and the VP Customer Success at Avention. Adam also founded CSM Insight in 2017, a consultancy service that helps organizations build, manage and scale their customer success operations and deliver voice of the customer programmes.  He is an active thought leader in the customer success space, having created the resource hub CustomerSuccessManager.com. Adam has created and hosted two podcast series in Customer Success (Gainsight Gamechangers and Customer Success Conversations), where he interviews post-sales executives about what it takes to succeed, the challenges they have overcome, and emerging trends within Customer Success. How to connect with Adam and their initiatives LinkedIn: Adam Joseph Website: Customer Success Manager