Episode Ten: The One with Dale Roberts

About the Episode Dale Roberts is a dear friend and colleague of mine and we often have business and culture conversations so this time we recorded one of them! In this episode, we talk about Dale's five principles of leadership: 1. Lead by inquiry 2. Balance of confidence and humility 3. Natural motivation first 4. Resilience over repeatability 5. Business is Human Grab a cup of your favoruite drink, settle in and listen to what Dale has to say - it's definitely worth a listen.  About Dale Dale Roberts has led customer success and professional services teams for over 20 years and has advised some of the largest businesses in the world on customer experience, customer success, analytics and digital strategies. He is the author of Decision Sourcing (Gower, 2013), World of Workcraft (Ashgate, 2015) and has contributed chapters to Leading the Project Revolution (Routledge, Edited by Darren Dalcher, 2018) and The Customer Success Pioneer (Practical Inspiration, Authored by Kellie Lucas, 2019). Today, Dale advises rapidly growing SaaS companies on customer success programs and mediating win-win outcomes between digital businesses and customers in dispute or in stalled negotiations. How to connect with Dale and his initiatives LinkedIn: Dale Roberts Twitter: @DaleSRoberts Courses: Dale Roberts on Udemy