Episode Thirteen: The One with Nick Mehta

About the Episode For this episode, we talk to the man who is, essentially, the catalyst for the Inspiring Future Leaders podcast. Our host, Kellie Lucas, has seen Nick Mehta deliver many enthusiastic and rousing speeches from the plenary stage at the leading Customer Success conference, Pulse (Europe). One year, he delivered a keynote session on human-first leadership. Not only did this resonate soundly within Kellie but she also had a conversation with a colleague where it seemed possible that if we adopted Customer Success principles and human-first business leadership, we could change the business world for the better AND motivate every person to be more human-led, community focused and committed to helping resolve the world's social challenges. Because we would all remember to care about each other, rather than only putting profit first. Nick refers to this in his talks and in this episode as Success for all (one of Gainsight's core values) which includes their people, customers, community, family, investors and shareholders. Gainsight's other four core values are also inspirational, not least Shoshin - listen to the episode to find out what this is and how magical and brilliant it truly is! Listen to this fun, engaging and inspiring episode and let us know your thoughts. We'll be sure to entice Nick back onto the podcast soon. About Nick Nick Mehta (he/him), is the CEO of Gainsight, the Customer Success Company. He works with a team of over 1000 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. On top of all that, he was recently rated as the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy. He is passionate about family, football, philosophy, physics, fashion, feminism, parody music videos and SaaS Customer Success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try. How to connect with Nick and his initiatives LinkedIn: Nick Mehta