Episode three: Is the UK delivery market failing its customers?

UK consumers spend five hours every month sorting out issues with failed or missed deliveries. Jon Nicholson, chief commercial officer at InPost UK, talks about the challenges facing the UK parcel market when it comes to delivery speed, cost and changing consumer habits. In this episode: The emotional side of e-commerce purchases The growing cost of meeting delivery demands How to make delivery highly visible at checkout Why giving consumers choice can reduce complaints The need to promote out-of-home options Is the UK an attractive market for investment? What parcel delivery will look like in five years Subscribe now so you never miss an episode and let us know the challenges and trends you want us to explore next – email [email protected]