Episode Three: The One with Renata Kashiwaya Pinheiro

About the Episode This is a gem of a conversation with Renata Kashiwaya Pinheiro. In this week's episode, the discussion ranges from the pleasure of hiring a great team around you and the rewards you reap, when they surprise you every day with their proactivity, authenticity, trust and respect. We talk about the ripple effects of every person's choices and decisions and ensuring everyone, at every level, takes conscious and collaborative action. Ever wondered what makes a safe space one you can actually believe in and trust? We talk at length about holding space for everyone to come to work and be completely genuine so there is no wasted energy pretending to be ok and putting up a facade. This includes driving a culture where questions are seen as neutral, perspective-finding and encouraged; mistakes are seen and actively used as learning opportunities. And finally, we explored the strength which comes from being authentic, allowing others to see every part of us so we each learn from the examples displayed around us. We share our learnings from our own personal experiences with mental health and wellbeing over the years. About Renata Renata has been working with customers for the past 11 years in one way or another, from big Corporate companies to small tech start-ups. Renata loves creating and building highly diverse, scalable and autonomous customer success teams, ensuring that as the company grows they don't lose touch with their customers. How to connect with Renata and her initiatives Linkedin: Renata Kashiwaya Pinheiro