EPISODE415 - Howard Wolf and Monica Aquino

This week on IAQ Radio we welcome two industry veterans to discuss their take on how restoration claims management should be be handled, how the revised IICRC S500 fits in, when and how projects go legal and more. Howard Wolf has been involved with the cleaning and restoration industries since 1984. He has worked his way through a series of progressively more responsible positions in the industry and has responded to large losses since Hurricane Andrew in 1992. Mr. Wolf has also always been deeply involved in the industry as a volunteer, currently, he is the Chairman of the IICRC Standards Committee, an accredited ANSI writing body. In 2001 Mr. Wolf started HW3 Group, LLC, a firm committed to serving the restoration industry. HW3 Group is a firm that supports the disaster restoration industry with management, administration, claim preparation, logistics, dispute resolution, and technical expert consulting. Monica Aquino is the Managing Partner of HW3 Group, LLC. She has been involved in the claims preparation and claims management industry since 1999. She began as an analyst and claims coordinator, and then moved into claim management and development of programs for large clients. Monica has managed claims for some of the largest property claims in the country and has particular expertise in the hospitality, complex multi-tenant and large retail industries. Monica has managed claims with values up to and exceeding $500M. She leads teams in preparing claims analyses for various aspects of the claim, interfaces closely with clients to understand loss damages/business needs and collaborates with insurer representatives to present claims and request partial payments until final settlement is negotiated. Her perspective on these issues is one our listeners will appreciate and learn from.