Episodio 15. La observación encubierta (oculta) como herramienta de mejora continua

from Breve-mente con Diego Payán CxPert / Cx-Pert · host Breve - Mente con Diego Cx-pert

En este episodio:  Tanto para mejorar los indicadores de servicio como para entender el funcionamiento del cerebro humano de los trabajadores de una empresa existe una valiosa aunque a veces "prostituida herramienta" Lo importante es saber que en medio de tanta subjetividad, el investigador tiene que ser objetivo concentrándose en los insights. www.giamericas.com

Episode metadata supplied by the publisher feed · Published Aug 28, 2019

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Episodio 15. La observación encubierta (oculta) como herramienta de mejora continua

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