Episodio 17. El experimento Southwest Airlines en St Louis Missouri.

from Breve-mente con Diego Payán CxPert / Cx-Pert · host Breve - Mente con Diego Cx-pert

En este episodio hablamos de Southwest Airlines y de cómo sus esfuerzos en entender a los clientes rinden sus frutos, no solo en reputación sino también su rentabilidad. La tecnología ayuda pero no lo es todo. Un experimento basado en la observación ayudo a reducir tiempos de embarque y aumentó en engagement del pasajero con la marca. www.giamericas.com

Episode metadata supplied by the publisher feed · Published Oct 8, 2019

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Episodio 17. El experimento Southwest Airlines en St Louis Missouri.

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