Eric Kades On AI & Chatbots (Hint: Humans Still Matter)

Most business websites have live chats ready to answer inquiries from customers. However, this tool rarely addresses such concerns properly because of its lack of human intervention, with so many questions left unanswered. Chad Burmeister interviews Eric Kades, Founder of TextChat.com, to discuss how they put the human into their business chat boxes by giving users remote access. He explains how artificial intelligence typically found in chatbots must be utilized in automating processes and filtering which queries require human attention. Eric also looks forward and predicts the possible evolution of websites into conversational interfaces, making them more efficient and engaging hubs of business-related information. The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth.Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.👉 Visit www.SDR.ai/intro to unlock your direct line.