Eric Knott of Tiki Taco on Turning Feedback into Action

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailEric Knott, CEO of Tiki Taco and former PDQ leader, joins Zack Oates to talk about scaling hospitality, refining menu strategy, and building genuine guest connections. With experience ranging from Outback to Tiki Taco, Eric shares how structure and community drive lasting success. He explains how to use guest feedback as a growth tool, why operators must be the “mayor” of their market, and what’s changed most about the modern guest.Zack and Eric discuss:Lessons learned from Outback, PDQ, and Tiki TacoThe power of guest feedback loopsKnowing when to remove or refine a menu itemShifting guest expectations after COVIDBuilding connection through kindnessThanks, Eric!Links:https://www.linkedin.com/in/eric-knott-96504973/https://www.linkedin.com/company/tikitaco/https://www.tikitaco.com/

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This episode was published on October 30, 2025.

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