Eric Ritter: Why The Best Agency Have A "Kindness Clause" | Agency Culture Conversations Ep. 1

When Eric Ritter walked away from a stable career at Johns Hopkins to go all-in on his agency, the people closest to him didn't understand why. Ten years later, Digital Neighbor is a 14-person hybrid team built on a culture so specific it has its own clause inside every client contract.In this episode, you'll learn:▸ How to know when your side hustle is ready to become your main hustle▸ The Jeff Bezos "risk test" Eric used to push past the fear of going full-time▸ Why his very first hire was about protecting his energy, not adding skill▸ The two non-negotiables that hold his entire culture together▸ The "kindness clause" Eric writes into every client contract, and what it actually says▸ Why visibility, not productivity, is the real currency of any hybrid culture▸ The early warning signs that tell him a team member is starting to slip▸ The one mistake he'd refuse to repeat if he had to rebuild Digital Neighbor from scratch🏆 Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at:https://agencyworkplaces.com/nomination-formGuest: Eric Ritter, Founder of Digital NeighborHost: Wesley Hoang, COO of Agency Workplaces