Estate Agency: It Was Never About the Houses

In the first of a three-part run with Angi Cooney, Ben sits down with a lifelong agent who says the quiet part out loud: estate agency is not about property, prices or portals, it’s about people. From vision boards and “pointing north” to why only a small percentage of agents truly get this, Angi and Ben unpack what great agency really looks like when the client is the hero of the story. In this episode:Why most of the industry still behaves like it’s all about transactions and feesThe simple truth: without clients, you don’t have a businessHow “care” sits at the centre of Angi’s whole approach to agencyThe danger of promoting great valuers into terrible managersSelf-employed agents, corporates and independents - why the model matters less than the mindsetPractical advice for movers: how to actually choose one of the 5% of agents who put people firstGuest:Angi Cooney - lifelong estate agent, high-calibre operator, and host of the new podcast Now What?, exploring life’s big “what next?” moments. #NoMoreWaffle #EstateAgency#PropertyPodcast #AngiCooney #MovingHome #CustomerFirst #PeopleNotProperty