Ethics of AI in Customer Service - No Hold Time

What this episode covers

This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial to consider how to use these new tools responsibly. They may not be ethics professors, but Brian, David and Eric do their best to share some considerations to ensure AI is used fairly, responsibly and for the good of everyone who interacts with your brand. Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.

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Frequently Asked Questions

How long is this episode of No Hold Time?

This episode is 32 minutes long.

When was this No Hold Time episode published?

This episode was published on February 13, 2024.

What is this episode about?

This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial to consider how to use these new tools responsibly. They may not be ethics professors, but Brian, David and...

Can I download this No Hold Time episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.