Ethics of AI in Customer Service

This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial to consider how to use these new tools responsibly. They may not be ethics professors, but Brian, David and Eric do their best to share some considerations to ensure AI is used fairly, responsibly and for the good of everyone who interacts with your brand. Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.