Event Optimization, Learning Styles, and a Big Pivot with Bernadette Burke of Brella

In this episode of the HabitStack Podcast, host Scott Ward interviews Bernadette Burke, President of Brella Productions, an event optimization agency that helps organizations maximize return on event (ROE) through strategic audience experiences. Bernadette shares what she's learning from rereading Brain Rules by John Medina about neuroscience and communication, and why the research on learning styles isn't holding up the way people think. The conversation explores Brella's transformation three years ago from a generalist communication company doing video, graphics, and app development to specializing exclusively in live event experiences. They discuss why most organizations fail to think through return on event beyond just wanting people to have a good time, how Bernadette asks strategic questions about downstream effects that often catch clients off guard, and the importance of finding quantifiable indicators even for squishy goals. Bernadette explains her philosophy on event design covering every stage from pre-event gamification to post-event memory triggers that keep energy going for months. They dive into Brella's efforts to bring focus after decades of entrepreneurial chaos, how they navigated inflection points at 10, 25, 50, and nearly 100 employees, and the importance of responding to team discomfort with curiosity instead of defensiveness.