Every Call is a Sales Call

On this episode of Caffeinated CX we talk about how EVERY CALL IS A SALES CALL. No, this isn't about being a sleazy salesperson, this is about providing VALUE and SOLUTIONS to augment the Customer Experience (and to increase revenue). A lot of contact centers require upselling or cross-selling or both, but the training is usually awful, done by trainers who haven't been in the trenches in years. Most upselling and cross-selling videos on YouTube are done in the context of cold calling, which isn't what we're about. This is about augmenting your product or service in ways that will 100% help the customers out. I use the context of a plumbing or HVAC call center, but this is easily applied to any other service company out there. Always ask. Always offer. Don't be hesitant. Don't be scared. Just go. https://linktr.ee/caffcx