Every Person, Every Time
Episode 27 of the Accelerate Your Performance podcast, hosted by Studer Education, titled "Every Person, Every Time" was published on June 10, 2019 and runs 17 minutes.
June 10, 2019 ·17m · Accelerate Your Performance
Summary
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as: What is the difference between good service recovery and excellent service recovery?What steps can you take t...
Episode Description
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.
This episode addresses questions, such as:
- What is the difference between good service recovery and excellent service recovery?
- What steps can you take to recover from a bad customer experience?
- How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?
Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery
Recommended Learning: Build A Culture Around Service
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