Everybody Has a Customer

from Improving Customer Experience · host Lynn Hunsaker

"What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does." (Quote from Dr. W. Edwards Deming). From the blog Customer Experience Optimization: (2:56)-- Sign-up for ClearAction Newsletter.

Episode metadata supplied by the publisher feed · Published Apr 23, 2009

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Everybody Has a Customer

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