Everybody Has a Customer - Improving Customer Experience ...

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"What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does." (Quote from Dr. W. Edwards Deming). From the blog Customer Experience Optimization: (2:56)-- Sign-up for ClearAction Newsletter.

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Frequently Asked Questions

How long is this episode of Improving Customer Experience?

This episode is 2 minutes long.

When was this Improving Customer Experience episode published?

This episode was published on April 23, 2009.

What is this episode about?

"What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does." (Quote from Dr. W. Edwards Deming). From the blog Customer Experience Optimization: (2:56)-- Sign-up for ClearAction...

Can I download this Improving Customer Experience episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.