Everyday CX-ISM Episode 6 -The Brand That Made Me Glad I Left Amazon

Not every great customer experience is about fixing something broken. Sometimes it's about getting everything quietly, consistently right.In this episode, Katie Stabler shares how a chance search for bone broth led her to Hunter and Gatherer — a small brand she'd never heard of — and how they turned a first-time purchase into a genuinely memorable experience. From a founders' email that felt human in an AI-saturated world, to a beautifully boxed delivery that confirmed every expectation, this is a story about what good looks like when small businesses lean into what the giants can't replicate.If you're building a brand, leading a team, or just wondering why some businesses earn loyalty and others don't — this one's for you.Like and subscribe!To join in the conversation and connect with Katie, connect!🔗 ⁠⁠LINKEDIN⁠⁠🔗 ⁠⁠INSTAGRAM⁠⁠🔗 ⁠⁠Website ⁠⁠[email protected] and Gatherer