Everyday CX-ISM: Everyday CX-ISM: Episode 5 - The tray charge IS a service charge! Isn't it?

Not every bad experience is a disaster. Sometimes it's a hundred small things that quietly add up.In this episode, Katie Stabler unpacks a real hotel stay that had genuine highs — a beautiful suite, digital check-in, delicious shortbread — but left her unlikely to return. Hidden charges, a broken QR code, no complimentary water at a five-star rate, a closed restaurant, and feedback that disappeared into silence.This one's for anyone in hospitality, or any business where the details matter. Because they always do.Like and subscribe!To join in the conversation and connect with Katie, connect!🔗 ⁠LINKEDIN⁠🔗 ⁠INSTAGRAM⁠🔗 ⁠Website ⁠[email protected]