EPISODE · Apr 2, 2026 · 56 MIN
Everything Got Better… and Worse: Why Complexity is Killing Your Business
from Business, Beer & BS with Mike & Blaine · host Mike Milan & Blaine Bertsch
Send us Fan MailAt some point, everything got harder to use. This week on the Mike & Blaine Podcast, we dive into the growing frustration with modern "innovation" and how businesses are accidentally sabotaging their own growth through over-engineering. From apps that require a master’s degree to navigate, to subscription services that feel like a hostage situation, the global standard for user experience is slipping. We break down the business strategy behind this shift: why companies choose complexity over clarity, how "feature creep" erodes your bottom line, and the specific tactics you can use to simplify your operations and regain customer loyalty.In a market saturated with friction, simplicity isn't just a design choice—it’s a massive competitive advantage and a high-level business strategy. We discuss how the office of the CFO and growth-minded entrepreneurs can identify where complexity is quietly destroying the customer journey and why the brands that win in 2026 will be the ones that make life easier for their users. If you’re a founder, a finance leader, or just someone tired of systems that don’t work, this episode is your roadmap to cutting the noise and focusing on what actually moves the needle.Watch on YouTube: https://youtu.be/egXhgExg-UcLearn about:Cash Flow Mike: Training CPAs to provide world-class advisory services at cashflowmike.comDryrun: Helping the office of the CFO get finance teams out of spreadsheets with automated cash flow forecasting at dryrun.comListen to all our episodes at mikeandblaine.comThanks to our Beer Sponsors:• Karen Hairston from 3S Smart Consulting: 3ssmartconsulting.com • Neighbor Pat • DevinIf you enjoyed the show and want to support our mission of making business less complicated and more fun, visit mikeandblaine.com to buy us a beer!Watch on YouTube: https://youtu.be/egXhgExg-Uc#CustomerExperience #UserExperience #ModernLife #InternetCulture #BusinessStrategy #UXDesign #SmallBusinessTips #Entrepreneurship #Simplicity #ProductManagement #SaaS #CustomerRetention #OperationalEfficiency #Apple #Amazon #Google #Microsoft #Salesforce #HubSpot #Netflix #Adobe #MikeAndBlaine #CashFlow #BusinessPodcastSupport the showCatch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/
What this episode covers
Send us Fan Mail At some point, everything got harder to use. This week on the Mike & Blaine Podcast, we dive into the growing frustration with modern "innovation" and how businesses are accidentally sabotaging their own growth through over-engineering. From apps that require a master’s degree to navigate, to subscription services that feel like a hostage situation, the global standard for user experience is slipping. We break down the business strategy behind this shift: why companies ch...
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Everything Got Better… and Worse: Why Complexity is Killing Your Business
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