Everything Still Comes Down to Customer Experience

from Beyond The First Pencil · host Kathi Kruse and Mike theCarGuy Correra

👉Sign up for Kathi’s newsletter here👈 The 2023 Cox Automotive Service Study reveals a significant shift in consumer preferences regarding vehicle service providers and customer experience. While dealerships historically led as the preferred choice, they are now facing increasing competition from general repair shops. This change is driven by a decline in consumer trust towards dealerships. Music: Mikes favorite Xmas song: The Waitresses: Christmas Wrapping Remastered Joy Division Oct 1979 Apollo Theater Manchester UK 👉Sign up for Kathi’s newsletter here👈 Got a question? Email either of us! Kathi: [email protected] Mike: [email protected]

Episode metadata supplied by the publisher feed · Published Dec 22, 2023

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Everything Still Comes Down to Customer Experience

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