Exclusive Interview - Dan Garrett, CEO Farewill

The latest Today's Wills and Probate podcast is an exclusive interview with Dan Garrett, founder and CEO of Farewill.In an unusual twist of fate, an experience at a Japanese residential home plunged Dan into the world of wills and probate and in 2015 he launched Farewill with the ambition to make the process of dealing with death simpler. The discussion with host David Opie explores the early years of Farewill and the journey they have been on. They discuss taking on external funding, growth and growing pains, the plans for Farewill in the short and medium term and the direction of travel for the industry in the coming years. Dan also tackles the negativity surrounding Farewill from some corners of the wills and probate sector, pointing to client feedback as the ultimate indicator of whether they are doing things the right way. “People don't necessarily like what we do, and they might disagree with it.But customer reputation stands for itself. Reputation with our partners stands for itself, and the North Star for us isn't what our competitors think of us. It's what our customers think of us.”In 2023 Farewill boasts a Trustpilot score of 4.9/5 from over 14,000 reviews and has been recognised by The British Wills and Probate Awards and the Good Funeral Awards.  Poignantly for Dan, Farewill has raised over £800m for charity through legacy pledging which he describes as a "really meaningful contribution." The Today's Wills and Probate podcast is available on your preferred podcast provider, and at www.todayswillsandprobate.co.uk. Subscribe today to hear all the latest news and views across the wills and probate sector.Thank you to our podcast sponsors LEAP Estates, Estate Research, Property Ladder Group and Finders International.