Exec Comms Lessons from Salesforce, Toast and Wellhub & the Future of PR

Joe Ciarallo led comms at Salesforce, Toast (through IPO), and now Wellhub (formerly Gympass), a $2.4 billion corporate-wellness company.He’s seen what happens when scrappy startup PR turns into an IPO-ready machine.In this episode, Joe breaks down exactly how to build that engine. From category creation at Salesforce to crisis playbooks at Toast, and how to make your founder’s voice a real strategic asset. What you’ll learn:- How Salesforce invented the “Marketing Cloud.”- The shift from scrappy PR to strategic comms.- The new PR mix: owned + earned.- Where AI fits in comms, and why thought leadership will become more valuable, not less.- How companies like Ryanair earned trust by explaining the logic behind unpopular choices.- Why separating those functions is already outdated.- How Salesforce and Toast decide who shows up, what to say, and why empathy is non-negotiable.- Joe’s rule: just start. Post, iterate, learn, repeat.Perfect for founders who:- Want to look public-ready long before the IPO- Need to balance credibility with control- Are scaling fast and can’t afford to “wing comms” anymore- Believe the founder’s voice is part of the brand- Want to build real authority on LinkedIn without sounding corporateConnect with Joe:- Joe’s Linkedin: https://www.linkedin.com/in/joeciarallo/- Wellhub: https://wellhub.com/Connect with me: - LinkedIn: https://www.linkedin.com/in/finnthormeier/- Website: https://www.project33.io/- Podcast: https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFHChapters00:00 – “Dress for the job you want, even as a startup.”01:20 – The Salesforce Marketing Cloud story05:50 – How owned + earned media play off each other08:30 – The rise of podcasts as the new PR11:40 – Turning scrappy PR into an IPO-ready function14:00 – How Toast prepped for IPO16:15 – AI, content, and speed18:20 – Why AI can’t create thought leadership20:30 – The new transparency: explaining the why22:00 – When journalists check your LinkedIn25:50 – Internal vs external comms is outdated30:00 – The rise of the Chief Comms Officer32:00 – Coaching founders to lead industries, not just products34:00 – Crisis playbooks and empathy36:00 – Why comms leaders should post too38:10 – CEO visibility and leading by example40:00 – Wrap-up This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.executivebrand.org