Executive Interview: Preventing Your IT Problems Before They Happen with Vik Patel

September 12, 2025: When a Kentucky hospital's IT challenges sparked a solution that now prevents problems before they happen, what could that mean for the future of healthcare operations? Vik Patel, COO of Tido, reveals how his team reduced issue diagnosis time from over an hour to just 60 seconds—but is this level of automation creating anxiety among experienced interface engineers, or is it the key to preventing burnout? As health systems scramble to "do more with less," Vik explores why AI should tackle non-clinical workflows first and how organizations can embrace intelligent monitoring without adding technical debt.  Key Points: 02:33 Operational Strategies and Client Success 06:38 AI and Automation in Healthcare 16:53 Speed Round and Closing Thoughts X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer