Expectation 2 & 3: Championing Operational Excellence and Making Sound Decisions

Host Christy Frazier, with Melissa Dunn and Jon Harrison, discuss the next two expectations: championing operational excellence and making sound decisions. Jon argues organizations must balance a healthy culture with measurable results. He also encourages leaders to use simple scoreboards and share metrics transparently to build ownership, innovation, and long-term thinking. They emphasize “getting awkward early,” speaking truth, and building passion for “winning at work.” On decision-making, the group rejects “common sense,” advocating intentional teaching of sound decision habits such as including others, thinking long-term, removing bias, and avoiding assumptions; these behaviors apply across roles and also translate to home life.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison