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Expérience Client : Gérer un client mécontent | Zineb Fiach

EPISODE · Feb 2, 2026 · 5 MIN

Expérience Client : Gérer un client mécontent | Zineb Fiach

from Ringover MEDIA · host Ringover Podcasts

Avec plus de 14 d'expérience dans l'Expérience Client, Zineb Fiach, Head of Product Advocacy chez Ringover, partage ses conseils pour réagir face à un client mécontent : de la posture aux outils, un rapide tour d'horizon des possibles en 5 minutes chrono !______Ringover est un éditeur de logiciel français. Nous créons des solutions centrées sur les conversations (téléphonie, SMS, WhatsApp, visios…) pour vous aider à gérer plus efficacement les échanges avec vos clients et prospects, dans une seule plateforme.Notre force ? Combiner technologie de l’IA à des interfaces simples et intégrées à vos outilsHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

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Expérience Client : Gérer un client mécontent | Zineb Fiach

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