Experience First: Redefining Legal Intelligence at Scale

What makes a data strategy actually work inside a law firm?In this episode, Carrie Remhof, Director of Firm Intelligence at Troutman Pepper Locke LLP, shares what she’s learned from building, implementing, and reimagining legal data systems across 30+ firms. She talks about the real reasons legal tech projects succeed or stall, why data perfection is a myth, and how firms can adopt a “fail fast” mindset without compromising on risk.Carrie also walks us through her unique journey from software engineer to legal tech leader, offering candid advice on hybrid profiling, AI adoption, and how to avoid “data hoarding.” Plus, she breaks down how her team used AI to unify attorney bios post-merger, why curiosity matters more than credentials, and what it takes to foster a culture of innovation in a conservative industry.Timestamps:(00:00) Intro(01:20) Career highlights and key learnings(02:43) Implementing and innovating with Foundation(06:50) Challenges and strategies in legal data management(18:31) Adapting to new features and data capture(19:45) Hybrid profiling and use cases at Troutman(22:32) Innovative solutions for mergers(25:03) Fostering a culture of innovation(31:54) Embracing AI and data projectsConnect with our guest:Carrie Remhof on LinkedIn: https://www.linkedin.com/in/carrie-remhof-011a39b/ Learn more about Troutman Pepper Locke LLP: https://www.troutman.com/ Connect with Tom:Tom Baldwin on LinkedIn: https://www.linkedin.com/in/tombaldwin/ Learn more about Entegrata: https://www.entegrata.com