Expert Reveals why Global brands are OBSESSED with Custom...

What this episode covers

This is James Dodkins...He's a customer experience rockstar. He's on a mission to help companies craft amazing experiences for their customers. According to PwC, 86% of buyers are willing to pay more for a great customer experience. And the more expensive the item, the more they're willing to pay. In this episode, we'll discuss why the world's leading companies focus heavily on customer experience, where most companies go wrong with customer experience, and how AI is transforming the customer experience landscape and why you need to start thinking about AI to stay ahead of the game. So grab a cup of coffee or a glass of wine, depending on when you're listening to this, and let's get into it, shall we...

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Frequently Asked Questions

How long is this episode of Topbillers Toolkit?

This episode is 36 minutes long.

When was this Topbillers Toolkit episode published?

This episode was published on November 2, 2023.

What is this episode about?

This is James Dodkins...He's a customer experience rockstar. He's on a mission to help companies craft amazing experiences for their customers. According to PwC, 86% of buyers are willing to pay more for a great customer experience. And the more...

Can I download this Topbillers Toolkit episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.