Exploring AI, Global Trends, and Emerging Markets in BPO

Miriam delves into AI's role in quality monitoring, explores conversation analytics, and discusses AI integration in healthcare BPO. She examines global dynamics, U.S. protectionism, Botswana's market emergence, and tackles customer care growth, tech adoption, and data security challenges.

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How long is this episode of The BPO Podcast?

This episode is 14 minutes long.

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This episode was published on March 10, 2025.

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