EPISODE · Mar 10, 2025 · 14 MIN
Exploring AI, Global Trends, and Emerging Markets in BPO
from The BPO Podcast · host Monitask
Miriam delves into AI's role in quality monitoring, explores conversation analytics, and discusses AI integration in healthcare BPO. She examines global dynamics, U.S. protectionism, Botswana's market emergence, and tackles customer care growth, tech adoption, and data security challenges.
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