Exploring The Digital Transformation Journey with Nari Gopala (Kaiser Permanente’s Chief Digital Officer)

Our October Health Views guest is Narayanan “Nari” Gopala, Kaiser Permanente’s chief digital officer. As chief digital officer, Nari leads cross-functional teams to transform a full range of digital experiences in service to the organization’s 12.7 million members and its clinical workforce. Nari oversees Kaiser Permanente’s member app and website, kp.org, including its digital strategy, user experience, and ongoing enhancements, which have received numerous industry accolades such as Webby Awards’ People’s Voice winner in 2022 and Design Company of the Year by Fast Company in 2022. Listen to this thought-provoking discussion to learn more about the digital transformation of health care and how consumer demand for a digital health experience has evolved since the pandemic.