F#ck It Friday Number 55 - Asking for and listening to feedback. It hurts but doesn't have to

Not all feedback comes from a customer survey. In fact, some of the most useful feedback comes from simply listening to your customers and those around you, even if they don't realise it. Waz and Nic take a look (or a listen) to some ways companies fail big in this area and also let you in on some of their own listenings to you!See omnystudio.com/listener for privacy information.