Facing hostile patients, Part 2
from Modern Practice Podcast Hosted by Dr. Tom Villanueva and Vizient Medical Leadership Team
Physical violence in the healthcare workplace is on the rise. Healthcare workers are more in danger of violence than are police officers or prison guards. Looking at the labor force in general, healthcare workers have five times the likelihood of facing violence than workers across all other industries. And that doesn’t include the verbal abuse. Clinicians need skills to defuse conflict and hopefully settle down hostilities before they get out of hand. On this episode, Tomas and Cecilia finish their discussion with some helpful tips. Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient Guest: Cecilia Cruz, MD, MPH, CPCC, ACC Founder and Chief Executive Officer Marpe, LLC Board-certified emergency medicine physician Former co-chair of Quality Division of Emergency Medicine NorthShore University HealthSystem Show Notes: [00:39] Influences and attitudes from culture/media [02:14] The pandemic factor; example from CoxHealth [04:15] Prevalence of incivility [05:53] Paying attention to the signs; observation skills to use; actions to take [09:00] Give the situation the same importance that patients and families give it [09:46] Tools clinicians can use – Marpe’s role in alleviating violence [11:35] A symptom of the healthcare crisis Links | Resources: To contact Modern Practice: [email protected] Dr. Cruz’s email: [email protected] Dr Cruz’s Linkedin page: Cecilia Cruz - Founder and CEO - MARPE, LLC | LinkedIn MARPE, LLC website: https://www.marpejourney.com/ Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify RSS Feed
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