"Fallen off a cliff": Australia's customer service decline 🛒 🤖

from Money News · host Tapt Media

From self-checkouts to offshore call centres and AI phone systems,  James Willis and Money News listeners have their say on the state of service in Australia. See omnystudio.com/listener for privacy information.

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How long is this episode of Money News?

This episode is 14 minutes long.

When was this Money News episode published?

This episode was published on June 9, 2026.

What is this episode about?

From self-checkouts to offshore call centres and AI phone systems, James Willis and Money News listeners have their say on the state of service in Australia. See omnystudio.com/listener for privacy information.

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