Family Names, Big Boats, Bigger Trust: Season 5 Episode 7

In Season 5 Episode 7, Kristina Hebert engages in a comprehensive discussion with Jessima Timberlake, Co Client Relationship Manager at Amico, along with Arielle Knuttel and George Llop from Llop and Knuttel. They delve into the intricate details of superyacht refits, exploring the dynamics of a family-run business culture and emphasizing how maintaining transparency is crucial for owner satisfaction, even when unforeseen challenges arise. The conversation juxtaposes the predictability associated with new builds against the uncertainties that often accompany refits, while also highlighting the systems and processes that transform complexity into trust within client relationships.• Lineage of family businesses shaping modern refit• Scaling from 40 m to 120 m vessels and beyond• Owner engagement through live platforms and 3D visuals• Difference between new builds and refits under discovery• Cost clarity via scope, change orders, labor vs equipment• Vendor expectations on safety, tidiness, and updates• Short, purposeful meetings vs real‑time documentation• Planning pressures on OEMs and yard availability• Evergreen growth without diluting control• Project managers as value multipliers for captains and crewWards Marine Electrichttps://www.wardsmarine.com/Wards Way YouTube Channelhttps://www.youtube.com/@WardsWay75