Farmacy CEO Mina Chae on making consumer interactions 'less transactional'

When Mina Chae, CEO of Farmacy, first joined the farm-to-face skin-care brand five years ago as director of marketing and consumer engagement, the team was small -- so much so that she had to help box up influencer mailers and even drive to the warehouse to pack shipments during Black Friday shopping. Farmacy was founded in 2016 and was acquired by P&G for an undisclosed sum at the end of 2021. The acquisition coincided with the appointment of Chae as CEO of Farmacy. Chae stepped into the CEO role in January after previously holding the role of vp of marketing and consumer engagement. Now as CEO, her plans are to increase brand awareness, including through more advertising and marketing with out-of-home advertising and the Farmacy’s first-ever pop-up in April. “When I first started, I was responding to all of the DMs in the [Instagram] comments myself. I would stay up all night reading all of the reviews, and I still stay up all night reading all of the reviews,” Chae said on the latest episode of the Glossy Beauty podcast. “That puts me in a unique perspective, because I am connected to the consumer. My goal as CEO is to continue that [relationship].” Chae spoke to Glossy further about her transition to the CEO role, her plans to boost brand awareness and the brand's focus on sustainability moving forward.