Fashioning the Perfect Fit With AI: Stitch Fix’s Jeff Cooper

Jeff Cooper parlayed his interest in neuroscience and human behavior into a career in data science and today works as a senior data science director for online retail subscription service Stitch Fix. Jeff joins Me, Myself, and AI to share how the company pairs human employees with intelligent technologies to keep up with customer preferences while realizing operational efficiencies. He also talks about how the company sustains extremely high feedback rates from consumers and how humans are training models, as well as vice versa, leading to interesting feedback loops. Read the episode transcript here. Guest bio: Jeff Cooper is a senior data science director at Stitch Fix, the global leader in personalized styling, where he oversees the Client Algorithms team, which develops models for product recommendations, style, and growth. He previously held data science leadership roles at Tradesy, FabFitFun, and Disney, as well as research roles in decision neuroscience at Caltech and Trinity College Dublin. Jeff has a Ph.D. in psychology from Stanford University. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Alanna Hooper. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.