“Faster, Better, Cheaper”

Dr Kevin Fong continues to explore the boundaries between the medical profession and other industries for valuable lessons that might be of use to us all. The second programme recounts the ups and downs of NASA’s Jet Propulsion Laboratory. The story begins in the early 1990’s, when NASA was in a very different place from the glory days of the Apollo era. Still dealing with the fall-out from the Challenger accident and other problems with its unmanned missions, the agency’s budget was significantly cut back. Its new administrator, Daniel Goldin, was forced to adopt a very different and riskier approach to space exploration, one that was in many ways anathema to the NASA’s engineers and scientists: it was dubbed: Faster, Better, Cheaper. But as we’ll hear, this approach came at a price and would lead to nearly a decade of failures as the cost-cutting took its toll. Kevin talks to NASA experts, including Robert Manning, chief engineer of arguably, the most ambitious and successful of all their planetary missions, Mars Science Laboratory, which landed the Curiosity rover on the surface of the red planet in 2012. How did they overcome repeated failures to achieve this remarkable success? And what can that experience teach us about delivering better healthcare?