FCA responds to the Which? insurance super-complaint/FCA mortgage reforms/Cryptocurrency regulation

In our last episode of 2025, we take a look at the FCA's response to the Which? super-complaint about home and travel insurance. While there's no market study, the FCA has committed to follow up with more work looking at the link between sales journeys and claims outcomes. We discuss the response in detail and what it means for the industry.In the second half of the show, we discuss the FCA's latest mortgage market reforms, as well as their new regime for regulating cryptocurrency.Email us your questions and suggested topics for discussion to [email protected]