Fear and Trust

Our default in management can often be to live in the extremes. Either we are suspecting everyone and everything as a potential problem or we are way too trusting and offer no structure in order to avoid conflict. Both scare away your staff and make your shop a pretty miserable place to work. Today we talk about why we need to live in balance with realism and trust in order to create a thriving coffee shop and happy staff.    Related Episodes: Fear or Inspiration 104 : How to Deliver Difficult Feedback w/ Tom Henschel 074 : The Life Changing Power of Good Authority w/ Jonathan Raymond 028 : Why it's OK to be the Boss w/ Bruce Tulgan   Batch Brew like you never thought possible: Ground Control Cyclops Brewer