Fear Sells: Is Vet Med Marketing Making Problems Feel Bigger?

A missed call becomes a potential ER visit. An overwhelmed team becomes a business risk. And suddenly, an everyday practice challenge can feel a lot more urgent than it did five minutes ago. This week, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a closer look at fear-based marketing in veterinary medicine and how the way a problem is framed can shape how veterinary teams respond to it. Using a real veterinary technology ad as their starting point, they explore how messages built around loss, failure, and urgency can add anxiety to already-stretched teams and sometimes push practices toward solutions before they’ve fully understood the underlying problem. Ernie and Beckie aren’t arguing against technology or outside support. They’re asking for a little more perspective before reacting. Are calls genuinely being missed, and are emergency rooms experiencing an overload due to them? If so, when does this occur, and why? Is the problem related to staffing, workflow, priorities, or something else entirely? The takeaway: look at the data, understand the problem first, and recognize when marketing may be turning up the fear. #VetMed #VeterinaryMedicine #VeterinaryTeam #VeterinaryMarketing #PracticeManagement