Federal Tech Talk - Defining Next-Generation Customer Service

Episode 10 of the Federal Fridays with ServiceNow (Government) podcast, hosted by ServiceNow Industries Podcasts, titled "Federal Tech Talk - Defining Next-Generation Customer Service" was published on April 29, 2022 and runs 46 minutes.

April 29, 2022 ·46m · Federal Fridays with ServiceNow (Government)

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Episode Description

Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units.

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