Feedback Resistance at Work: When to Keep Coaching vs Move On

In this episode, Miller Johnson employment attorneys Rebecca Strauss and Sarah Willey tackle a challenge nearly every HR leader and manager has faced, what to do when an employee simply refuses to accept feedback. From defensive reactions and fact disputes to complaints of unfair treatment or harassment, they explore how these situations escalate and what employers should do next. They discuss whether it's ever appropriate to skip steps in the performance management process, how to evaluate risk when employees push back, and why direct, candid communication may be more effective than prolonged mediation in certain cases. The conversation also highlights the importance of investigating employee complaints, maintaining consistency, and building a culture where feedback is viewed as essential to success. 🔍 Tune in as we explore: How to handle claims of "unfair," "bullying," or "harassment" feedback When direct, candid conversations are the most effective approach HR's role in investigating complaints tied to performance feedback How leadership style impacts employees' willingness to accept feedback