FenalawCast com Katsuren Machado - Ep. 47 - Legal Customer Experience

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O setor jurídico enfrenta um dilema: como entregar a mesma experiência simples, ágil e personalizada que os clientes já encontram em bancos, no varejo e até em órgãos públicos?É nesse contexto que surge o Legal Customer Experience (Legal CX) — uma abordagem que vai além do bom atendimento, colocando o cliente no centro, com transparência, linguagem acessível, personalização e agilidade em todos os pontos de contato. Para falar sobre esse tema, recebemos Katsuren Machado — advogada e pioneira em Legal Customer Experience no Brasil.

Episode metadata supplied by the publisher feed · Published Sep 24, 2025

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FenalawCast com Katsuren Machado - Ep. 47 - Legal Customer Experience

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