Fernando "Bana" Benegas y la historia de Boti

from Bit a Bit Radio · host Guillermo Tomoyose

En Bit a Bit también conversamos con Fernando “Bana” Benegas, ex secretario de Innovación del GCBA y "padre" del chatbot gubernamental Boti, la herramienta de comunicación de la Ciudad de Buenos Aires. Benegas nos cuenta que su primer objetivo era ofrecer una alternativa de contacto telefónico del número 147 para personas con discapacidad auditiva.A la distancia, fue una meta largamente superada, porque la demanda excedía al público que apuntaba. La evolución de Boti siguió con varias versiones de chat hasta lograr su integración en WhatsApp, resistida en principio por Meta, su compañía madre. Con una pandemia de por medio, el chatbot se convirtió en el primer gobierno del mundo en utilizar este espacio como canal de consulta y gestión administrativa, y alcanzó el récord de 11 millones de conversaciones en enero de 2022.Esta entrevista forma parte de Bit a Bit Radio, el programa que podés seguir online desde www.bitabitradio.com.ar.

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This episode was published on May 9, 2025.

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