Fiber Cut Playbook: Rapid Restoration When Connectivity Goes Dark

Every building will eventually face a severed fiber, crushed conduit, or utility strike — and when connectivity goes dark, elevators, access systems, point-of-sale, and clinical devices can all feel the impact immediately. In this episode Alex Morgan interviews Michael Harrington to assemble a compact, practical playbook for rapid restoration that building operators can execute in the first hours of an outage. We focus on decision frameworks: assessing impact, prioritizing services, choosing temporary backhaul options (cellular, microwave, portable fiber), coordinating with carriers and first responders, and managing tenant communications and expectations. Michael shares short, real-world restoration stories and common coordination pitfalls, and we avoid vendor-specific configuration details while emphasizing operational steps, runbooks, and pre-negotiated contingencies that actually shorten downtime. Listeners will walk away with three immediate actions and a short checklist to improve post-incident recovery and resilience planning.