Fiducia: la vera moneta della nostra Era

from Tippe Top · host Casa Radio

Negli ultimi anni abbiamo assistito ad un profondo cambiamento con un passaggio delle aziende da servizio-centriche a cliente-centriche. Se infatti un tempo le aziende dovevano raccontare di sé in modo da riuscire a raggiungere il maggior numero di persone, oggi quello che conta è ciò che viene detto dai clienti, i loro commenti, le loro recensioni.La Customer Experience ha preso il posto della pubblicità e molte aziende si son trovate schiave delle "stelline" di gradimento.

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This episode was published on July 25, 2024.

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