Field Service Engineering Leaders Roundtable Mastermind Discussion Part 3

Part three. The final section of our Field Service Engineering Leaders Roundtable Mastermind Discussion.Topics include, instruments, customization, customisation, patches, software, firmware, hardware, training, AI, augmented reality, AR, artificial reality, scheduling, escalation and escalations, downtime, maintenance. The importance of the field service engineer who is at this moment in front of the customer.Service Level Agreements, and the importance of staffing correctly to fulfil SLAs - headcount and budgets.Managing field service teams, ,managing, management, hierarchy, communication, two way communication.Featuring Bruce Breeden Chief Service Officer at Michelli Weighing & Measurement, Jerry Varvaro Head of BPS Service - Americas at Sartorius , Maurizio De Poli Global Service Manager at Nanion Technologies. Hosted by The Field Engineer volunteer Advisory Team Members, Charlie Apps former Global Technical Support Manager at CMR Surgical, and Guy Eid former National Field Service Manager bioMérieux.