Fierce Conversations Achieving Success at Work and in Life One Conversation at a Time Susan Scott

In Fierce Conversations, Susan Scott argues that to achieve happiness and success in life, you must constantly have courageous conversations—honest and sometimes uncomfortable discussions about your thoughts, feelings, desires, and issues. These aspects are constantly changing, and if left unaddressed, Scott warns that you may grow out of touch with reality and become misaligned with your goals. Further, failing to have courageous conversations risks perpetuating issues and damaging relationships. Scott provides a model for courageous conversations that will effectively solve critical issues, enable learning, and improve relationships so you can achieve happiness and success in all aspects of your life.This guide re-organizes Scott’s discussion into a step-by-step outline for having courageous conversations. First, we’ll explain how to uncover the most critical thoughts, feelings, issues, and desires that must be addressed. Next, we’ll discuss how to structure a courageous conversation. Finally, we’ll provide a few techniques to ensure effective dialogue. Our commentary will supplement Scott’s advice with recommendations from other communication guides such as Crucial Accountability and Difficult Conversations.