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FINALLY, an Answering Service That WORKS! episode artwork

EPISODE · Aug 1, 2023 · 1H

FINALLY, an Answering Service That WORKS!

from To The Point - Home Services Podcast · host RYNO Strategic Solutions

On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.   YouTube | Instagram | Facebook | TikTok 6:40 what did you come in and change to make Nexa so successful? 12:50 What all are you able to do for the contractor? 16:37 What is the size of Nexa? 18:20 Are your agents overseas or in the U.S? 22:22 How is your cost comparable to others? 24:21 What are some good averages? 29:22 Phone call with Nexa CSR 42:56 What are you seeing these home services companies that are the biggest pain points? 49:30 Do you have to go back and reschedule? 51:58 What are you doing with the out bounding calls? 54:30 Is text messaging apart of this?

What this episode covers

On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.   YouTube | Instagram | Facebook | TikTok 6:40 what did you come in and change to make Nexa so successful? 12:50 What all are you able to do for the contractor? 16:37 What is the size of Nexa? 18:20 Are your agents overseas or in the U.S? 22:22 How is your cost comparable to others? 24:21 What are some good averages? 29:22 Phone call with Nexa CSR 42:56 What are you seeing these home services companies that are the biggest pain points? 49:30 Do you have to go back and reschedule? 51:58 What are you doing with the out bounding calls? 54:30 Is text messaging apart of this?

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How long is this episode of To The Point - Home Services Podcast?

This episode is 1 hour and 0 minutes long.

When was this To The Point - Home Services Podcast episode published?

This episode was published on August 1, 2023.

What is this episode about?

On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.   YouTube | Instagram | Facebook | TikTok 6:40 what did you come in and change...

Can I download this To The Point - Home Services Podcast episode?

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